Remote support

Let us help on your computer

Download Choice Remote Support and our technician can see your screen and fix the problem with you, without a trip to your office.

Only use this while you're on the phone with us

Choice Technologies will never call you out of the blue and ask you to install anything. If someone calls, texts, or shows a pop-up telling you to download remote support software, hang up and call us at 860-787-8521.

Download

Windows

Windows 10 and 11

Download for Windows
File
choice-remote-quick-support.exe
Version
1.4.9
Size
27.0 MB

Mac

Apple Silicon (M1 or newer), macOS 12.3 or later

Download for Mac
File
choice-remote-quick-mac-support-arm64.dmg
Version
1.4.9
Size
23.4 MB

Not sure which Mac you have? Open the Apple menu and choose About This Mac. If it says Chip: Apple M, this download is for you. If it says Processor: Intel, call us and we'll help another way.

How it works

Call us first

We'll tell you when to download. Nothing happens until you start it.

Open the app

There's nothing to install. Run the file you downloaded.

Read us your ID

The window shows an ID and a one-time password. Read both to your technician.

Close it when done

Closing the window ends the session. We can't reconnect without a new password from you.

What to expect

On Windows

  • Windows may ask whether to let the app make changes. Choose Yes.
  • The publisher shown will be Purslane. Choice Remote Support is built on RustDesk, and Purslane is the company behind RustDesk. That's expected.
  • Now and then antivirus software flags remote support tools. If yours does, tell your technician before you do anything else.

On a Mac

  • Open the downloaded file, then double-click Choice-Remote-Quick-Mac-Support. Choose Open when your Mac asks if you're sure.
  • Your Mac will ask to allow Screen Recording and Accessibility. Turn both on in System Settings, under Privacy & Security, then reopen the app. Without them we'll see a black screen.
  • The app doesn't put an icon in the Dock. If the window disappears behind something, look for it in the menu bar at the top of the screen.
For IT staff: check the download fingerprint

Each file's SHA-256 fingerprint should match exactly. A mismatch means the file isn't the one we published, so don't run it.

Windows
ac68462c593246ac7d113deee1af23a78da9eb23087dd102ec355a9048f992de
Mac
ea286dbcdf0b8ee72fdecc8346dadbfbfb38337e945c8aa64d3bc8ad22a0b7db

On Windows, in PowerShell: Get-FileHash .\choice-remote-quick-support.exe

On a Mac, in Terminal: shasum -a 256 choice-remote-quick-mac-support-arm64.dmg

Need help right now?

Call us and we'll walk you through it. During business hours we can usually connect within a few minutes.

Call 860-787-8521

Or email willie@choicetechllc.com